Privacy policy
Overview
Sweet Puff Pipes values your privacy. We are committed to protecting your personal information and ensuring that any data you provide is handled securely and responsibly. By using our website, you consent to the collection, use and handling of your information in accordance with this Privacy Policy.
We may update this policy periodically. The most recent version will always be available on this page.
Information We Collect
We collect only the information necessary to process orders, communicate with customers, and improve our services. This may include:
• Name, address and contact details
• Email address for order updates and notifications
• Payment and billing information (processed securely)
• Order history and customer service interactions
• Optional marketing subscription preferences
• Website usage information via cookies and analytics tools
We do not store full credit card details – payments are processed through secure third-party merchant gateways.
How Your Information Is Used
We may use your information for:
• Processing and delivering your order
• Order confirmation and shipping notifications
• Customer support and enquiries
• Internal record keeping and tax compliance
• Improving website functionality and user experience
• Optional marketing updates (only with consent)
You may unsubscribe from marketing emails at any time.
Data Security
Personal information is stored securely, and only authorised staff have access where necessary to fulfil orders or provide support.
While we take reasonable precautions to protect data, no system is completely immune to unauthorised access. Sweet Puff Pipes is not liable for breaches beyond our control.
All checkout pages run through 128-bit SSL encrypted servers, ensuring secure transmission of sensitive information.
Confidential Packaging & Billing Privacy
We respect discretion. All orders are shipped in plain packaging, with no reference to Sweet Puff Pipes or product contents.
Billing details on bank statements will display under our business name.
Cookies & Tracking
Our website uses cookies to enhance site functionality, recognise returning customers and improve browsing experience. Cookies may track:
• Page visits
• Cart and checkout behaviour
• Account logins
• Device and browser identification
You may disable cookies through your browser settings, but doing so may affect site functionality.
We do not sell, trade, or rent cookie-collected information to third parties.
Third-Party Services & External Links
We may use external service providers (payment gateways, analytics, email marketing, shipping carriers) as part of order fulfilment and website performance.
These providers only receive the information necessary to complete their tasks, and they are expected to handle data securely.
Our website may contain third-party links or advertisements. We are not responsible for the privacy practices of external sites and recommend reviewing their policies individually.
Your Rights
As a customer, you may request:
• A copy of personal information we hold about you
• Correction of inaccurate information
• Removal of marketing subscriptions
• Deletion of stored data (where legally permissible)
Contact us at the email below to make a request.
Policy Updates
We may update this Privacy Policy from time to time. Changes take effect once published on this page. Continued use of our website indicates acceptance of the updated terms.
Contact Us
If you have questions about this policy or wish to access/update your information, contact us.